Send a message
curl --request POST \
--url https://app.livechatai.com/api/v2/conversations \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"question": "What are your business hours?",
"agentId": "clx1234567890abcdef",
"contactId": "contact_1234567890",
"conversationId": "chat_1234567890",
"messageType": "TEXT",
"attachments": [
{
"url": "https://cdn.example.com/bot/chat/abc/messages/file.pdf",
"name": "report.pdf",
"mimeType": "application/pdf",
"size": 123
}
],
"streaming": false,
"ip": "192.168.1.1",
"country": "US",
"responseFormat": "MARKDOWN",
"integrationType": "WHATSAPP"
}
'import requests
url = "https://app.livechatai.com/api/v2/conversations"
payload = {
"question": "What are your business hours?",
"agentId": "clx1234567890abcdef",
"contactId": "contact_1234567890",
"conversationId": "chat_1234567890",
"messageType": "TEXT",
"attachments": [
{
"url": "https://cdn.example.com/bot/chat/abc/messages/file.pdf",
"name": "report.pdf",
"mimeType": "application/pdf",
"size": 123
}
],
"streaming": False,
"ip": "192.168.1.1",
"country": "US",
"responseFormat": "MARKDOWN",
"integrationType": "WHATSAPP"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
question: 'What are your business hours?',
agentId: 'clx1234567890abcdef',
contactId: 'contact_1234567890',
conversationId: 'chat_1234567890',
messageType: 'TEXT',
attachments: [
{
url: 'https://cdn.example.com/bot/chat/abc/messages/file.pdf',
name: 'report.pdf',
mimeType: 'application/pdf',
size: 123
}
],
streaming: false,
ip: '192.168.1.1',
country: 'US',
responseFormat: 'MARKDOWN',
integrationType: 'WHATSAPP'
})
};
fetch('https://app.livechatai.com/api/v2/conversations', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://app.livechatai.com/api/v2/conversations",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'question' => 'What are your business hours?',
'agentId' => 'clx1234567890abcdef',
'contactId' => 'contact_1234567890',
'conversationId' => 'chat_1234567890',
'messageType' => 'TEXT',
'attachments' => [
[
'url' => 'https://cdn.example.com/bot/chat/abc/messages/file.pdf',
'name' => 'report.pdf',
'mimeType' => 'application/pdf',
'size' => 123
]
],
'streaming' => false,
'ip' => '192.168.1.1',
'country' => 'US',
'responseFormat' => 'MARKDOWN',
'integrationType' => 'WHATSAPP'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://app.livechatai.com/api/v2/conversations"
payload := strings.NewReader("{\n \"question\": \"What are your business hours?\",\n \"agentId\": \"clx1234567890abcdef\",\n \"contactId\": \"contact_1234567890\",\n \"conversationId\": \"chat_1234567890\",\n \"messageType\": \"TEXT\",\n \"attachments\": [\n {\n \"url\": \"https://cdn.example.com/bot/chat/abc/messages/file.pdf\",\n \"name\": \"report.pdf\",\n \"mimeType\": \"application/pdf\",\n \"size\": 123\n }\n ],\n \"streaming\": false,\n \"ip\": \"192.168.1.1\",\n \"country\": \"US\",\n \"responseFormat\": \"MARKDOWN\",\n \"integrationType\": \"WHATSAPP\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://app.livechatai.com/api/v2/conversations")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"question\": \"What are your business hours?\",\n \"agentId\": \"clx1234567890abcdef\",\n \"contactId\": \"contact_1234567890\",\n \"conversationId\": \"chat_1234567890\",\n \"messageType\": \"TEXT\",\n \"attachments\": [\n {\n \"url\": \"https://cdn.example.com/bot/chat/abc/messages/file.pdf\",\n \"name\": \"report.pdf\",\n \"mimeType\": \"application/pdf\",\n \"size\": 123\n }\n ],\n \"streaming\": false,\n \"ip\": \"192.168.1.1\",\n \"country\": \"US\",\n \"responseFormat\": \"MARKDOWN\",\n \"integrationType\": \"WHATSAPP\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://app.livechatai.com/api/v2/conversations")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"question\": \"What are your business hours?\",\n \"agentId\": \"clx1234567890abcdef\",\n \"contactId\": \"contact_1234567890\",\n \"conversationId\": \"chat_1234567890\",\n \"messageType\": \"TEXT\",\n \"attachments\": [\n {\n \"url\": \"https://cdn.example.com/bot/chat/abc/messages/file.pdf\",\n \"name\": \"report.pdf\",\n \"mimeType\": \"application/pdf\",\n \"size\": 123\n }\n ],\n \"streaming\": false,\n \"ip\": \"192.168.1.1\",\n \"country\": \"US\",\n \"responseFormat\": \"MARKDOWN\",\n \"integrationType\": \"WHATSAPP\"\n}"
response = http.request(request)
puts response.read_body{
"status": "success",
"message": "Message sent successfully",
"data": {
"conversationId": "chat_1234567890",
"contactId": "contact_1234567890",
"response": "Our business hours are Monday to Friday, 9 AM to 6 PM EST.",
"messageId": "msg_1234567890",
"responseMessageId": "msg_0987654321",
"links": [
{
"link": "https://example.com/page",
"type": "WEBSITE"
}
]
}
}Conversations
Send a message
Send a message to start or continue a conversation with an agent
POST
/
api
/
v2
/
conversations
Send a message
curl --request POST \
--url https://app.livechatai.com/api/v2/conversations \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"question": "What are your business hours?",
"agentId": "clx1234567890abcdef",
"contactId": "contact_1234567890",
"conversationId": "chat_1234567890",
"messageType": "TEXT",
"attachments": [
{
"url": "https://cdn.example.com/bot/chat/abc/messages/file.pdf",
"name": "report.pdf",
"mimeType": "application/pdf",
"size": 123
}
],
"streaming": false,
"ip": "192.168.1.1",
"country": "US",
"responseFormat": "MARKDOWN",
"integrationType": "WHATSAPP"
}
'import requests
url = "https://app.livechatai.com/api/v2/conversations"
payload = {
"question": "What are your business hours?",
"agentId": "clx1234567890abcdef",
"contactId": "contact_1234567890",
"conversationId": "chat_1234567890",
"messageType": "TEXT",
"attachments": [
{
"url": "https://cdn.example.com/bot/chat/abc/messages/file.pdf",
"name": "report.pdf",
"mimeType": "application/pdf",
"size": 123
}
],
"streaming": False,
"ip": "192.168.1.1",
"country": "US",
"responseFormat": "MARKDOWN",
"integrationType": "WHATSAPP"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
question: 'What are your business hours?',
agentId: 'clx1234567890abcdef',
contactId: 'contact_1234567890',
conversationId: 'chat_1234567890',
messageType: 'TEXT',
attachments: [
{
url: 'https://cdn.example.com/bot/chat/abc/messages/file.pdf',
name: 'report.pdf',
mimeType: 'application/pdf',
size: 123
}
],
streaming: false,
ip: '192.168.1.1',
country: 'US',
responseFormat: 'MARKDOWN',
integrationType: 'WHATSAPP'
})
};
fetch('https://app.livechatai.com/api/v2/conversations', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://app.livechatai.com/api/v2/conversations",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'question' => 'What are your business hours?',
'agentId' => 'clx1234567890abcdef',
'contactId' => 'contact_1234567890',
'conversationId' => 'chat_1234567890',
'messageType' => 'TEXT',
'attachments' => [
[
'url' => 'https://cdn.example.com/bot/chat/abc/messages/file.pdf',
'name' => 'report.pdf',
'mimeType' => 'application/pdf',
'size' => 123
]
],
'streaming' => false,
'ip' => '192.168.1.1',
'country' => 'US',
'responseFormat' => 'MARKDOWN',
'integrationType' => 'WHATSAPP'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://app.livechatai.com/api/v2/conversations"
payload := strings.NewReader("{\n \"question\": \"What are your business hours?\",\n \"agentId\": \"clx1234567890abcdef\",\n \"contactId\": \"contact_1234567890\",\n \"conversationId\": \"chat_1234567890\",\n \"messageType\": \"TEXT\",\n \"attachments\": [\n {\n \"url\": \"https://cdn.example.com/bot/chat/abc/messages/file.pdf\",\n \"name\": \"report.pdf\",\n \"mimeType\": \"application/pdf\",\n \"size\": 123\n }\n ],\n \"streaming\": false,\n \"ip\": \"192.168.1.1\",\n \"country\": \"US\",\n \"responseFormat\": \"MARKDOWN\",\n \"integrationType\": \"WHATSAPP\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://app.livechatai.com/api/v2/conversations")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"question\": \"What are your business hours?\",\n \"agentId\": \"clx1234567890abcdef\",\n \"contactId\": \"contact_1234567890\",\n \"conversationId\": \"chat_1234567890\",\n \"messageType\": \"TEXT\",\n \"attachments\": [\n {\n \"url\": \"https://cdn.example.com/bot/chat/abc/messages/file.pdf\",\n \"name\": \"report.pdf\",\n \"mimeType\": \"application/pdf\",\n \"size\": 123\n }\n ],\n \"streaming\": false,\n \"ip\": \"192.168.1.1\",\n \"country\": \"US\",\n \"responseFormat\": \"MARKDOWN\",\n \"integrationType\": \"WHATSAPP\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://app.livechatai.com/api/v2/conversations")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"question\": \"What are your business hours?\",\n \"agentId\": \"clx1234567890abcdef\",\n \"contactId\": \"contact_1234567890\",\n \"conversationId\": \"chat_1234567890\",\n \"messageType\": \"TEXT\",\n \"attachments\": [\n {\n \"url\": \"https://cdn.example.com/bot/chat/abc/messages/file.pdf\",\n \"name\": \"report.pdf\",\n \"mimeType\": \"application/pdf\",\n \"size\": 123\n }\n ],\n \"streaming\": false,\n \"ip\": \"192.168.1.1\",\n \"country\": \"US\",\n \"responseFormat\": \"MARKDOWN\",\n \"integrationType\": \"WHATSAPP\"\n}"
response = http.request(request)
puts response.read_body{
"status": "success",
"message": "Message sent successfully",
"data": {
"conversationId": "chat_1234567890",
"contactId": "contact_1234567890",
"response": "Our business hours are Monday to Friday, 9 AM to 6 PM EST.",
"messageId": "msg_1234567890",
"responseMessageId": "msg_0987654321",
"links": [
{
"link": "https://example.com/page",
"type": "WEBSITE"
}
]
}
}Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Body
application/json
Message details for the agent
The question or message to send to the agent
Example:
"What are your business hours?"
Unique identifier of the agent to message
Example:
"clx1234567890abcdef"
Optional: ID of an existing contact to associate with this conversation. If not provided, a new contact may be created automatically.
Example:
"contact_1234567890"
Optional: ID of an existing conversation to continue. If provided, the message will be added to the existing conversation. If not provided, a new conversation will be created and returned in the response.
Example:
"chat_1234567890"
Type of message being sent. Resolved automatically when attachments are provided (single image -> IMAGE, otherwise FILE).
Available options:
TEXT, IMAGE, FILE Example:
"TEXT"
Optional file attachments. Upload each file to S3 first via the attachments presign endpoint, then reference the returned metadata here.
Show child attributes
Show child attributes
Optional: Enable streaming of the response
Example:
false
Optional: Client IP address
Example:
"192.168.1.1"
Optional: Client country code
Example:
"US"
Optional: Format of the AI response (MARKDOWN or PLAIN text)
Available options:
MARKDOWN, PLAIN Example:
"MARKDOWN"
Optional: Integration type for the conversation
Available options:
WHATSAPP, SLACK Example:
"WHATSAPP"