Reply to a conversation
Conversations
Reply to a conversation
Send a reply message as an agent to a specific conversation. This endpoint allows agents to respond to customer messages and automatically updates conversation status.
POST
Reply to a conversation
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
Unique identifier of the conversation to reply to
Example:
"chat_1234567890"
Body
application/json
Agent reply details
Reply message content to send
Example:
"Thank you for your question. I'll help you with that right away."
ID of the user sending the reply
Example:
"user_1234567890"
Type of message being sent
Available options:
TEXT, IMAGE Example:
"TEXT"

